How much is shipping?
Shipping rates for items from the shop will vary by weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Here are the prices for small packages (up to A4/2 kg): Germany €2.75 (Deutsche Post –…
How can I track my package?
All orders are shipped from our studio in Gerlingen, Germany via DHL. To keep the shipping prices low there is no tracking of the shipment possible. If you require tracking number and agree to pay for it (50$ for USA…
Why do you not ship to my country?
Due to packaging license regulation in EU and its high costs, we don’t ship to some countries. If your country is not in the list of shipping countries, please contact me.
How will my order be shipped?
Our methods of shipping are Deutsche Post (Germany) and DHL (all other countries). Please note shipping timeframes do not include time needed to fulfill your order, which takes usually 1-3 business days.
What is the return policy?
Returns and exchanges will gladly be accepted within 30 days. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please note that due to the nature of digital products, refunds…
Will I be charged sales tax?
We don’t collect and remits state sales tax. Please note that additional Customs, VAT and brokerage fees may apply and will be payable to the carrier at the time of delivery.
How do I make changes in my shipping/billing information?
All information can be edited on your account preferences. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.
Can I use pigment inks with clear stamps?
You can try using pigment inks. But be careful when pressing your stamp into the pigment ink pad, as this ink is very wet. If you over press into the ink, when you stamp onto your card stock, you will…
What type of ink do I need?
Dye inks don’t tend to work as well with clear stamps; the ink may tend to bead up. That’s fine, if that’s the look you are going for, but if you want nice crisp images here are a few inks…
What do I need to use clear stamps?
You will need a few things to get started. A high quality ink, stamps and an acrylic block. The acrylic block is a clear, transparent block made of acrylic. Since it is see-through, it allows you to see where you’re…
How to store the clear stamps?
Store clear stamps by replacing the sticky back onto the backing sheet. Store your clear stamps in a light-free container to resist yellowing.
How to clean the clear stamps?
Clean the stamps after using. Use stamp cleaner that is specifically made to clean photopolymer stamps or clean them with mild soap and water. If you use the baby wipe to clean the stamps, make sure the wipe does not…