All FAQs (Helpie FAQ)

Sample of All FAQs (Helpie FAQ)

FAQs

  • Ordering and Billing
    • How do I use a coupon code?

      When redeeming a coupon, please make sure you are logged in to the store. You must ensure the coupon criteria is met, so be sure to have the appropriate products in your cart prior submitting the code in the Redeem a Coupon Code box. This box appears in your shopping cart before you click the checkout button.

    • What forms of payment does Mediterranka Design accept?

      We accept two forms of payment, Paypal and credit card payments through Paypal. PayPal can accept a range of credit and debit card payments, including Visa and MasterCard, although PayPal does not support American Express credit card payments. PayPal doesn’t share any of your payment information with sellers. By contrast, if you pay with a credit card you’ll have to share those details. Plus, you get extra card fraud protection from your credit card issuer. We do not store any of your financial information.  You may change your billing information at any time by accessing your account settings.

    • Why doesn't my coupon work?

      Coupons each have certain criteria that must be met.  If that criteria isn’t met and/or products added to your cart (i.e. the appropriate minimum amount of product or type of product), the coupon will not be valid.  If a coupon is expired, it will show as invalid.  If you feel a coupon should still be working, please contact us for further assistance.

    • Will I be charged sales tax?

      We don’t collect and remits state sales tax. Please note that additional Customs, VAT and brokerage fees may apply and will be payable to the carrier at the time of delivery.

  • Digital products

    • Can I use my home printer for printing the digital pocket cards?

      Yes, you can. A common debate when it comes to printers is whether to print with ink or toner. Inkjet printers use cartridges with liquid ink and offer better quality prints. In contrast laser printers use toner, a dry powder, that lasts longer and delivers a cheaper cost per page. Making pocket cards at home is possible with both inkjet and laser printers. Generally speaking, the best printers for printables are inkjet models. This is because they offer higher print resolution and image quality. It’s also very important to check you have the correct paper to match your printer type.

      Epson Surecolor P600 offers best quality images you can get from an inkjet printer. But it isn’t cheap, so I use Canon Pixma TR 8550, it’s good enough and I can’t complain about the quality of the printed pocket cards. But the ink catridges are expensive, that’s why I plan to change my printer in the future to a printer with ink tanks.

    • How do I access my downloads?

      As soon as your payment has been processed, you will be redirected to our site where your downloads will be instantly made available. You will also receive purchase verification and download links via email. Please ensure our email address info@mediterrankadesign.com is not filtered to spam. You can also find your downloads in your store account/downloads. Please keep in mind that download links are valid for 30 days and/or 5 download attempts.

    • How many times can I use the purchased products?

      You can use digital products as many times as you want. You can also print them and use in your personal projects. Please be sure to follow the general terms of use (TOU) for any further details on product usage.

    • How to unzip files?

      All Windows and Apple operating systems support the use of ZIP files without additional third-party software. On either platform, you’ll find that zipping and unzipping files can be done in a few intuitive steps.

      In Windows 10, users can open ZIP files in two ways. Windows allows users to preview ZIP file contents and even extract files within them individually.

      • Double-click the ZIP file. File Explorer will show you the file’s contents. At this point, you can either open all the files contained by selecting Extract All in the top-right corner of File Explorer, or you can select individual files and open them one at a time by dragging them to a new location. Selecting Extract All in File Explorer prompts an option window that allows you to set the destination for the extracted files. The default destination is always the current location of the ZIP file.
      • Right-click the ZIP file. Then select Extract All from the drop menu.

      Users can open ZIP files on a Mac in two ways. Selecting Quick Look from the drop menu only returns the total file size and its last modification date. Note that the macOS file manager Finder cannot preview ZIP file contents without third-party software.

      • Double-click the ZIP file. This prompts the macOS Archive Utility tool to unzip the file and create a folder of the same name in the current directory. The ZIP file automatically persists.
      • Right-click the ZIP file. Then select either Open or Open With from the drop menu. Selecting Open prompts the Archive Utility tool in the same manner as double-clicking. If you want to open the ZIP file with third-party software, you can select Open With to change the default application.

      For iOS versions 11 and higher, the Files App will handle ZIP extraction by default. Users can open ZIPs on iPhones in five steps.

      • Open the Files App
      • Scroll to locate the ZIP you want to open in Locations or tap Browse to search larger directories for files by name.
      • To preview the ZIP’s contents, tap and hold the icon. Then select Quick Look from the drop menu.
      • Tap the ZIP file.
      • Files App will create a folder of the same name, which you can tap to open.

      Users can open ZIPs on Android phones in five steps.

      • Open Files by Google.
      • Scroll to locate the ZIP you want to open or tap Browse to search larger directories for files by name.
      • Tap the ZIP file to preview its contents.
      • Tap Extract to unzip the file.
      • If you wish to delete the ZIP file, select Delete ZIP file. Otherwise, click Done to create a folder of the same name.
    • What are digital products?

      A digital product is any product that is created, distributed, and consumed in an electronic format. You need to have a photo editing software to edit digital files. There are many different photo edition programs available.  A few of the most popular include Adobe Photoshop Elements, Adobe Photoshop and Corel PaintShopPro.

    • What quality are your digital supplies?

      All products in the store are created at 300dpi. Photographers and graphic designers typically use 300 DPI as a benchmark for printing high-quality images.

  • Shipping and Returns

    • How can I track my package?

      All orders are shipped from our studio in Gerlingen, Germany via DHL. To keep the shipping prices low there is no tracking of the shipment possible. If you require tracking number and agree to pay for it (50$ for USA customers), please contact me before ordering.

    • How do I make changes in my shipping/billing information?

      All information can be edited on your account preferences. Please know order information cannot be edited once orders have been placed – this  includes email, shipping address, shipping service, and order contents.

    • How much is shipping?

      Shipping rates for items from the shop will vary by weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Here are the prices for small packages (up to A4/2 kg):

      • Germany €2.75 (Deutsche Post – Maxibrief)
      • EU €6.50 (DHL)
      • UK and Switzerland €9.00 (DHL)
      • USA and other countries €12.00
    • How will my order be shipped?

      Our methods of shipping are Deutsche Post (Germany) and DHL (all other countries). Please note shipping timeframes do not include time needed to fulfill your order, which takes usually 1-3 business days.

    • What is the return policy?

      Returns and exchanges will gladly be accepted within 30 days. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

      Please note that due to the nature of digital products, refunds will not be given on them.

    • Why do you not ship to my country?

      Due to packaging license regulation in EU and its high costs, we don’t ship to some countries. If your country is not in the list of shipping countries, please contact me.

  • General

    • How do I contact Customer Service?

      You may contact us here.  We appreciate all questions and comment and respond to inquiries within 24-48 hours.  If for some reason you are unable to contact us using the form, please feel free to email us at info@mediterrankadesign.com

  • Clear stamps

    • Can I use pigment inks with clear stamps?

      You can try using pigment inks. But be careful when pressing your stamp into the pigment ink pad, as this ink is very wet. If you over press into the ink, when you stamp onto your card stock, you will end up with a blob of an image instead of a nice crisp image. Because pigments inks stay wet longer, you can also emboss with these inks.

    • How to clean the clear stamps?

      Clean the stamps after using. Use stamp cleaner that is specifically made to clean photopolymer stamps or clean them with mild soap and water. If you use the baby wipe to clean the stamps, make sure the wipe does not contain any alcohol, because this can damage the stamps. Always let your stamps air dry before storing.

    • How to store the clear stamps?

      Store clear stamps by replacing the sticky back onto the backing sheet. Store your clear stamps in a light-free container to resist yellowing.

    • How to use the clear stamps?

      Peel the stamp off of its backing. Stick it to an acrylic block. Many blocks have grid lines to help you with exact placement, or even to place multiple stamps on one block at a time. Try to choose a block that is either the same size as your stamp or just slightly larger to avoid uneven pressure and rocking. Ink the stamp. Simply press, stamp side down, on your desired surface.

    • What are clear stamps used for?

      Clear stamps are used to transfer a design or an image onto a surface, using inks. Because of this stamp’s sticky nature, the ink sticks very well to the stamp’s design, therefore resulting in a crisp stamped image. They can be used for planners, reading journals, bullet journals, traveler’s journals, junk journals, card making and scrapbooking.

    • What are your clear stamps made of?

      All our stamp sets are made of high quality photopolymer in UK, as opposed to the less costly acrylic stamps which most often come from China. Photopolymer stamps give a much cleaner image than acrylic stamps. They are more heavy and less stretchy.

    • What do I need to use clear stamps?

      You will need a few things to get started.  A high quality ink, stamps and an acrylic block.  The acrylic block is a clear, transparent block made of acrylic. Since it is see-through, it allows you to see where you’re stamping or where your image goes. Stamping blocks have grid lines on them to help align the stamps better, and they also come in various sizes and shapes. It is advisable to get clear acrylic blocks in different sizes because you will need them for various-sized stamps. We advice to choosean acrylic block that matches the size of your stamps. You will get the best results from a good ink and the proper size block.

    • What type of ink do I need?

      Dye inks don’t tend to work as well with clear stamps; the ink may tend to bead up. That’s fine, if that’s the look you are going for, but if you want nice crisp images here are a few inks that work wonderfully with clear stamps – Memento, Brilliance, VersaFine (our choice!), Colorbox Pigment, Colorbox Chalk, VersaMagic. Stazon Ink is not the best choice for using with your clear stamps, as the ink is very hard to remove from your stamps, and using Stazon Cleaner can possibly damage your stamps.

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